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| Customer Satisfaction Measurement Benchmarking Association (CSMA) - http://www.instituteofcustomerservice.com/ The first port of call for every aspect of customer service, delivering high quality, tangible benefits to organisations, individuals and other stakeholders, so that our customers can improve their customers' experiences and their business performance. |
| Excellence - http://www.welcometoexcellence.com/ Offering a selection of one-day customer service training courses such as green advantage, management and national qualifications. Includes prices, FAQ's, news and press releases. |
| Performance in People - http://www.performanceinpeople.co.uk/ Providing mystery shopper programmes, training and business coaching, and research surveys. Includes overview of services and company information. |
| Welcome to Excellence - http://www.welcometoexcellence.co.uk/ Offers a series of eight training courses covering a range of topics related to customer service. |